Privacy Notice for installers, householders and landlords
This notice sets out how the Hull City Council will use your personal data relating to the Warm Homes Local Grant (or ‘the Scheme’) and your rights. It is made under Articles 13 and/or 14 of the UK General Data Protection Regulation (GDPR).
This notice relates to data collected under the Scheme operated by Hull City Council, which is funded by the Scheme funds.
1. Your Data
Hull City Council will process personal data relating to end-users (householders and landlords) and relating to installers. Further detail on this data is outlined below:
Householders and landlords expressing an interest in, or receiving energy performance or low-carbon heating installations under the Scheme -
- Postal address and details of the property (including characteristics) expressing interest in, or receiving the energy performance or low-carbon heating installation(s) under the Scheme
- Household income status, benefit receipt status, home ownership or tenure status and any other scheme eligibility information
- Details about the installation(s) applied for or installed at the property under the Scheme, including type, size and cost, date of installation and installer details
- Scheme allocated grant amount and any financial contribution you or others have made towards the installation(s) under the Scheme
- Lodgement certificate number, lodgement date, installation details from TrustMark and the Microgeneration Certification Scheme
- Customer referral source or customer source for initial awareness of the Scheme
- Other Scheme participation information, such as the local authority, scheme reference number, unique property reference number, property type and characteristics
- Information of the property from the Energy Performance Certificate, such as the property rating, banding, features, and floor area from any EPC Certificate recorded. Additional fields may be processed, such as assessor details, assessment date, heating, lighting and other related information
- Information on previous access to government grant schemes
- Your name, contact postal address, email address and (optional) phone number
- Other details for the purposes of fraud, error and non-compliance relating to dates, value of risk, information regarding the property, relevant installers, etc.
Installers
- Your name, contact business address, email address and phone number
- Trustmark/MCS accreditation details or other relevant certification information, including other low-carbon heating certifications
- Business information, including name, type of business and number of employees
- Details of installations delivered under the Scheme, including type, size and cost and details of the properties at which the installations are installed
- Whether directly contracted or sub-contracted to install installations under the Scheme
Your personal data may also be obtained from Trustmark, Ofgem, government departments, and other organisations administering central or local government schemes that support energy performance or low-carbon heating measures.
2. Purpose
The purposes for which your personal data will be processed include -
- To support the delivery and administration of Local Homes Local Grant, including the assessment of expressions of interest, monitoring the use of funding, creating records of installations, and linking with other datasets held by third parties
- The prevention and detection of any fraud, error and non-compliance under Local Homes Local Grant and other schemes. This can include, but is not limited to, debt recovery, prosecution and independent assurance review/audit activity to understand fraud, error and non-compliance exposure and how to reduce it for future and current schemes
- To support an assessment of Local Homes Local Grant performance and whether the Scheme has achieved its objectives
- To support an evaluation of the Scheme. This may include you being contacted by The Department for Energy Security & Net Zero and/or its appointed contractors to take part in further research, where the research involves processing of personal data in addition to that already collected for delivery of the Scheme, you will be given the opportunity to opt-in to that research at the point of contact
- To review and develop Government policy, research, evaluation, and service delivery and for statistical, audit, and fraud, error, non-compliance prevention and detection purposes. This may include linking Personal Data with other data sources, and may include sharing data with third parties such as RISE (a contracted service used to support the effective delivery of government energy efficiency funding)
- To keep beneficiaries of government grant schemes informed about future government energy efficiency support that becomes available, as relevant, as well as relevant advice and information about energy efficiency measures. This may include you being contacted by the Department for Energy Security & Net Zero and/or its appointed contractors to draw your attention to relevant information and resources
3. Legal basis of processing
The legal basis for processing your personal data provided under Article 6 of the UK GDPR is 1(e) Public task: Processing is necessary for the performance of a task carried out in the public interest. The specific public task is the delivery, administration, audit and evaluation of the Scheme, as well as statistical, research and fraud prevention purposes relating to the Scheme.
4. Recipients
Your personal data will be shared with -
- Our contracted providers and delivery partners support the administration and delivery of the Scheme
- The Department for Energy Security & Net Zero and The Department for Energy Security & Net Zero appointed contracted providers (including the Scheme Delivery Partner, Technical Assistance Facility (TAF) for delivery, administration, audit and evaluation of the Scheme, statistical, research and fraud, error and non-compliance prevention and detection purposes
- Other Government Departments
- Appointed scheme administrators such as Local authorities (and their delivery partners if necessary), Devolved administrations, their local authorities (and their delivery partners if necessary)
- Other organisations administering/supporting with the administration of central and local government schemes that support energy performance or low carbon heating measures, such as energy suppliers, Ofgem, TrustMark, and Microgeneration Certification Scheme
- We may share your data if we are required to do so by law, for example, by court order, to prevent fraud or other crime
5. Retention
Your personal data will be retained for up to 8 years after the end of the funding period for the purposes noted. To note, other parties with access to this data (e.g. the Department for Energy Security & Net Zero) have separate data retention policies. See the Department for Energy Security & Net Zero Local Homes Local Grant Privacy Notice for further details.
6. International Transfers
Your personal data will be processed in the UK only
7. Your rights
You have the right -
- to request information about how your personal data is processed, and to request a copy of that personal data.
- to request that any inaccuracies in your personal data be rectified without delay.
- to request that any incomplete personal data be completed, including by means of a supplementary statement.
- to request that your personal data be erased if there is no longer a justification for them to be processed.
- in certain circumstances (for example, where accuracy is contested), to request that the processing of your personal data be restricted.
- to object to the processing of your personal data where it is processed for direct marketing purposes.
- to object to the processing of your personal data.
To exercise your rights, contact the Data Protection Officer using the contact details below.
8. Contact details
You can contact the Hull City Council Data Protection Officer at -
Jim Strangeway (Information and Data Protection Manager)
Hull City Council
Hull City Council
Guildhall
Alfred Gelder Street
Hull
HU1 2AA
If you are unhappy with the way we have handled your personal data, please write to the department’s Data Protection Officer in the first instance using the contact details above.
9. Complaints
If you consider that your personal data has been misused or mishandled, you may make a complaint to the Information Commissioner, who is an independent regulator. The Information Commissioner can be contacted at -
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Any complaint to the Information Commissioner is without prejudice to your right to seek redress through the courts.
10. Updates to this notice
If this privacy notice changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it, and under what circumstances we will share it with other parties. The ‘last updated’ date at the bottom of this page will also change.
If these changes affect how your personal data is processed, we will take reasonable steps to let you know.