Accessibility Statement

Accessibility statement

This accessibility statement applies to the warm homes website. This website is run by Hull City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to -

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible -

  • there’s a limit to how far you can magnify the map on our location pages
  • some headings do not contain text
  • an empty footer link exists that can't be used by a screen reader
  • a heading exists on our homepage that does not contain text

Feedback and contact information

If you need information on this website in a different format like large print, easy read, audio recording or braille -

We’ll consider your request and get back to you within five working days dependant on the urgency of your request.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact –

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hull City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

iFrames/embedded third party content

We are also aware that some third-party websites or systems that this website links to, or integrates with (such as Google Maps), are not accessible and may have issues, such as –

WCAG A 1.1.1 - All non-text content that is presented to the user has a text alternative that serves the equivalent purpose

WCAG A 2.4.1 - A mechanism is available to bypass blocks of content that are repeated on multiple Web pages

WCAG AA 1.4.3 - The visual presentation of text and images of text has a contrast ratio of at least 4.5:1

Customer portal (forms)

Our third-party supplier has stated –

govService is committed to developing products that are accessible to all citizens.  Wherever possible, govService products will meet the Accessibility guidelines recommended under WCAG 2.1 for AA compliance.

The precise level of compliance is dependent on the CSS and branding used to display a form and any javascript/code and HTML elements used locally.

Forms are tested with the current version of JAWS 4 to assist blind and partially sited users; we also use SiteImprove and Wave evaluation tools and others.  When used in conjunction with JAWS, Forms will output the most popular refreshable Braille displays in computer or Grade 2 Braille.

When reviewing UX/UI changes, we look to the standards defined at  and  for determining best practice in conjunction with the W3C WAI guidelines.

As we are still in the implementation stage of this system, we will complete testing by end of 2023.

Mapping system

We are working with our third-party supplier to ensure our mapping system is as accessible as possible for our customers. It currently requires an update of the styling to meet the standards. This will be completed by March 2024.

Content that’s not within the scope of the accessibility regulations

All our content is within the scope of the accessibility regulations.

What we’re doing to improve accessibility

  • all third-party suppliers will be contacted to ensure we have their latest information on their products and any issues they have corrected
  • the issues listed above will be rectified by end of March 2024

Timeline for fixing the issues

Between 19 October and 29 March 2024 the above issues will be rectified.

Preparation of this accessibility statement

This statement was prepared on 20/09/2023.

This website was last tested on 19 September 2023. The test was carried out by Hull City Council using the Silktide system and manual testing and checking, all the pages were tested.